Information We Collect

When you visit our website or sign up for our savings education programs, we collect different types of information. Some you provide directly, and some we gather automatically.

Personal Information You Share

This includes details you give us when filling out forms, registering for webinars, or contacting our team:

• Your name and contact details (email address, phone number)
• Mailing address for program materials
• Educational background and financial literacy level
• Preferences for learning formats and topics of interest
• Payment information when enrolling in paid programs

Information Collected Automatically

Our website gathers technical data to improve your experience:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on our site
• Links clicked and content viewed
• Referral source that brought you to our website

How We Use Your Information

The data we collect serves specific purposes related to delivering quality financial education and maintaining our operations.

We don't sell your personal information to third parties. Period. That's not how we operate, and it never will be.

Data Storage and Security

Your information is stored on secure servers located in South Africa, with backup systems that meet industry standards for data protection.

Security Measures We've Implemented

• Encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Staff training on data protection and privacy practices
• Secure backup procedures with encrypted storage

While we work hard to protect your data, no online system is completely immune to security risks. We recommend using strong passwords and being cautious about sharing login credentials.

How Long We Keep Your Data

We retain your information for different periods depending on its purpose:

• Active program participants: duration of enrollment plus two years
• Marketing contacts: until you unsubscribe or request removal
• Financial records: seven years as required by South African tax regulations
• Website analytics: aggregated data kept indefinitely, individual session data for 26 months

Sharing Your Information

We only share your data with trusted partners who help us deliver our services. These relationships are governed by strict confidentiality agreements.

Service Providers We Work With

• Email delivery services for sending program communications
• Payment processors for handling enrollment fees
• Cloud hosting providers for website and data storage
• Video conferencing platforms for live webinar delivery
• Analytics tools that help us understand website usage

These providers can only use your information for the specific services they perform for us. They're not allowed to use it for their own purposes or share it with others.

Legal Disclosures

We might need to share your information if required by South African law, court orders, or government requests. We'll notify you when legally permitted to do so.

Your Rights Under POPIA

South African data protection law gives you several rights regarding your personal information. Here's what you can do and how to exercise these rights.

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this within 30 days of your request, free of charge for the first request each year.

Correct Inaccurate Data

If information we have about you is wrong or outdated, you can ask us to fix it. We'll update our records and notify any third parties who received the incorrect information.

Delete Your Data

You can request deletion of your personal information, though we might need to keep some records to comply with legal obligations or resolve disputes.

Object to Processing

You can object to how we use your information for marketing or other purposes. We'll stop that use unless we have compelling legitimate grounds to continue.

Data Portability

You can request your data in a commonly used format that allows you to transfer it to another service provider.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience. You have control over how these work on your device.

Essential Cookies

These are necessary for basic website functions like maintaining your session and remembering your preferences. The site won't work properly without them.

Analytics Cookies

We use these to understand how visitors interact with our content. This helps us identify which resources are most helpful and where we can improve.

Managing Your Cookie Preferences

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how well the website works for you.

Children's Privacy

Our programs are designed for adults making their own financial decisions. We don't knowingly collect information from anyone under 18 years old.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it from our systems.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.

International Data Transfers

While our primary operations are in South Africa, some of our service providers operate from other countries. When your data is transferred internationally, we ensure appropriate safeguards are in place to protect it according to POPIA standards.

These safeguards include contractual agreements requiring the same level of protection we provide and, where applicable, adherence to recognized international data protection frameworks.